Using Fin, our Interactive AI Support
Asset-Map Platform employs the use of Fin, an interactive AI that provides answers generated by data sources including our support center pages.
Types of Queries Supported
You can ask Fin technical questions about the platform (examples: "How do I...?", "Why is this...?").
You can ask Fin to provide insight on topics (example: "What are the best practices for...?").
You can ask Fin to generate content (example: "Write for me...").
Limitations
While Fin is interactive, it is limited by the knowledge from the support resources provided to it.
As our support sources are refined and grow, so does Fin's knowledge base and responses.
Therefore, Fin may need to ask more questions from you or simply suggest you speak with a human.
Availability and Human Support
Although Fin is active 24 hours a day, you can always ask for a human to chat with you during normal business hours, 8:30AM to 7:00PM ET, U.S., M-F. Just type "human" and FIN will hand your chat over to a live Support representative.
Guidelines for Effective Queries
To get the best responses, include some specifics with your questions. Include details like:
What you were specifically doing when something happened or didn't happen (example: "I clicked the Update button and...").
What you are attempting to achieve (example: "How do I add a RMD to the Asset-Map?").
Where you are working within the platform (example: "I'm in the Household Index and...").
Ask for an explanation: "Give me specifics on...", "define what... means," "I need more information about..."
Utilizing Formatting
Ask Fin to use bullet points (example: "Use bullet points to describe how to..."). Sometimes Fin's answers are thorough (long). Breaking up a seemingly lengthy answer using bullet points helps you to read the response on the smaller chat screen.
Ask Fin to use paragraph or topic headings.
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