FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions by Asset-Map advisors

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30 articles in this collection
Written by Michael Schwabe

How to Cancel my Subscription

Do you need assistance with your subscription?
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Written by Michael Schwabe
Updated over a week ago

Target-Maps use Whole Numbers

Here's why Decimals are not used in Target-Maps
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Written by Michael Schwabe
Updated over a week ago

Why Aren't Current Asset Values Growing on my Target-Map?

The net return on capital will not affect the value of a current asset
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Written by Michael Schwabe
Updated over a week ago

Customize Countries, Currencies, & Dates

We’re taking the Asset-Map conversation global.
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Written by Michael Schwabe
Updated over a week ago

Roth Features Check box

Here's how the Asset-Map platform considers when Roth Features box is checked
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Written by Michael Schwabe
Updated over a week ago

I can't run a Report or Target-Maps for a Household

Ensure your household type is not a Stencil
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Written by Michael Schwabe
Updated over a week ago

Link a debt to an Asset

Visually associate a debt with an asset
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Written by Michael Schwabe
Updated over a week ago

How do I Illustrate Cash Value of Life Insurance as an Asset?

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Written by Michael Schwabe
Updated over a week ago

Reorder Assets on an Asset-Map Report

Moving assets around is currently not a feature, however, with proper naming, assets can be reordered
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Written by Michael Schwabe
Updated over a week ago

Cloning an Asset-Map using Hide & Show

Before and After Asset-Map report
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Written by Michael Schwabe
Updated over a week ago

How do I change my Logo, Disclosure and Disclaimer?

Customize your logo, disclosure and disclaimer
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Written by Michael Schwabe
Updated over a week ago

Make a Copy of a Household Asset-Map

Here are the steps to take if you need to make a copy of an Asset-Map quickly
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Written by Michael Schwabe
Updated over a week ago

How do I grant Asset-Map Support access to my households?

When calling/emailing/messaging into Customer Support, the Asset-Map team will need permission to view your households.
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Written by Michael Schwabe
Updated over a week ago

How do I remove a Stencil?

Once a Stencil has been applied, it can just as easily be removed.
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Written by Michael Schwabe
Updated over a week ago

How do I change the Lead Advisor of a household?

Households are assigned "Lead Advisors" based on the access in which they are added into Asset-Map Platform.
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Written by Michael Schwabe
Updated over a week ago

Hide/Show Financial Instruments

A feature that gives you more flexibility and control over how your client’s financials display in Asset-Map
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Written by Michael Schwabe
Updated over a week ago

How do I account for on-going retirement contributions?

Illustrate the savings and contributions a household is making towards their retirement plan.
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Written by Michael Schwabe
Updated over a week ago

Assets as Yellow Boxes

Show when the controller is someone other than the interested member
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Written by Michael Schwabe
Updated over a week ago

How do I add or delegate a teammate?

Learn how to share your households with key members of your team.
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Written by Michael Schwabe
Updated over a week ago

What is the difference between an Advisor and a Delegate?

Learn the difference between the two user types available in Asset-Map.
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Written by Michael Schwabe
Updated over a week ago

Can I attach files?

Coming soon!
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Written by Michael Schwabe
Updated over a week ago

Can I add more than two people on the Asset-Map Report?

Use layouts to save multiple versions of an Asset-Map Report for larger households.
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Written by Michael Schwabe
Updated over a week ago

Add Notes to Financial Instruments

Use the Notes tab to document more details about a financial
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Written by Michael Schwabe
Updated over a week ago

What does Net Present Value mean?

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Written by Michael Schwabe
Updated over a week ago

How do I delete a Household?

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Written by Michael Schwabe
Updated over a week ago

Why are the jointly owned assets not showing at the bottom of the Asset-Map Report?

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Written by Michael Schwabe
Updated over a week ago

Share a Household

Sharing Households with "subadvisors" and joint work partners.
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Written by Michael Schwabe
Updated over a week ago

The "Future Value" Check box

When to choose the Future Value check box and why
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Written by Michael Schwabe
Updated over a week ago

How do I customize my reports?

Customize a Household's Comprehensive Report from the Reports page.
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Written by Michael Schwabe
Updated over a week ago

Can I apply Social Security/Pensions in needs analyses?

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Written by Michael Schwabe
Updated over a week ago